Scheduling inbound and outbound dock appointments by phone calls and emails, or operating under first come, first serve, is very costly. Save time and money by having your carriers book appointments online.
3,000 +Warehouses
12 Million +Annual Appointments
140,000 +Carriers
Increase warehouse productivity and strengthen carrier relationships
Scheduling a single dock appointment can take upwards of 15 minutes. When annualized, that can equate to thousands of hours spent solely on scheduling. By digitizing the scheduling process, Opendock empowers companies to reduce the time spent towards scheduling dock appointments through carrier led scheduling.
View your schedule with insight into which carrier is coming in, what time they are coming in, and which load type they are bringing with them.
Easy to read dashboards with important KPIs or the option to build your own customized report by selecting from available appointment fields and metrics that can be saved for your convenience.
Extend your dock capabilities to the gate with a self check-in feature for drivers. Replace paper logs and unnecessary touch points by digitizing the check-in process.
NavTrac combines AI with cameras to provide you with a digital record of which trucks and assets arrived and left your facilities.
| Annual appointments | 0 |
|---|---|
| Annual warehouse overtime hours | 0 |
| Annual scheduling labor costs | $0 |
| Annual detention fee costs | $0 |
| Annual overtime labor costs | $0 |
| Total annual scheduling-related costs | $0 |
| Total cost per appointment | $0 |
From integrations, to additional warehouse space, to WMS' our partners help to ensure all your warehousing needs are met
Kick that old, painful process to the curb, and move to online dock scheduling.
The program is very helpful, and it keeps all the shipments organized for me
It’s great to know when the product will be delivered, and it helps to plan out the week. This way I can figure out if product will last untill new...
Great tool and user friendly
The whole platform streamlined our logistic service, now it is way more organized and we have complete traceability of everything we move in or out...
User friendly platform
Simplicity of the platform. Any user with even lowest computer management skills may understand it.
Dock scheduling software improves operations at any facility receiving inbound shipments or sending outbound shipments. Dock appointment scheduling helps configure facilities, load types, dock doors, capacity, and labor to determine appointment availability.
Providing availability allows carriers and suppliers to schedule their appointments online. This also includes notifications and visibility to appointment confirmations, in/out times, and dwell time.
Facilities can include a warehouse, distribution center, fulfillment center, manufacturing plant, or retail location.
Visibility - Ability to see upcoming appointments, carriers, and critical shipment information like PO #, equipment type, or pallet count before the truck arrives. Track any changes, updates, or cancellations throughout the appointment process.
Efficiency - Eliminate first come first serve. Carriers can plan in advance to target specific appointment times and warehouse managers can ensure resources are available to load or unload the truck quickly without incurring detention fees or overtime costs.
Data - Stop guessing which carriers arrive on time or handwriting in and out times on BOLs to measure detention charges. Record appointments and timestamps to provide data to clearly see dwell time, on-time %, and audit individual shipment notes for detention or chargebacks.
Process - Put an end to e-mails, phone calls, and difficult-to-use spreadsheets. Phone calls and emails are time consuming and significant labor costs that can be avoided. Provide an easy process for your warehouse teams and your carriers to manage docks and schedule appointment times.
Shipper of Choice - Providing a quality carrier experience with detailed facility information (amenities, check-in instructions), appointment times, and timely loading or unloading makes your facility more desirable for carrier partners. Making it easier for carriers to work with your facility has a positive impact on available capacity and shipping rates.
Yes. Dock scheduling software can be a stand-alone solution without requiring other systems. Opendock is completely independent and requires no other systems in place to deliver an appointment scheduling system including carrier online scheduling, rescheduling/cancellation, e-mail notifications, in/out time tracking, carrier scorecarding, and reporting/insights.
While Opendock is a stand-alone system, it does offer APIs to integrate with existing systems as needed including WMS, TMS, YMS, or ERP systems.
Dock scheduling software is highly configurable and complexity is based on needs of an individual facility.
At Opendock we typically implement a dock scheduling solution for a customer’s facility in 60 minutes. This is provided through our onboarding team in partnership with your supply chain management and operations team to ensure ideal configuration while providing training on how to use the software.
The Opendock product is straightforward with an intuitive interface that users typically don’t require additional training sessions. We also offer a comprehensive knowledge base with training.
Yes. Opendock provides an API to customers which allows them to build integrations with other systems including WMS, TMS, YMS, ERP, and telematics providers.
Most customers start using Opendock as a stand-alone product to get traction quickly with immediate benefits. After using the product it helps teams better plan the most effective way to integrate with other systems.
Yes. Carriers can use the “Carrier Login” button on Opendock.com. Registering an account is easy and takes less than 1 minute, we just need a name, e-mail, and company name.
No need to send a specific URL or instructions for your warehouse page. Opendock provides a carrier interface to search for warehouses by city, state, company name, or address. They can also favorite their most used locations.
Your carriers and brokers likely already have used Opendock and have an existing account. Opendock currently has 140,000+ registered carrier and broker users with nearly 60,000 active each month.
If the carrier and broker have not used Opendock, we provide a 1-page overview that can be e-mailed to all carrier contacts. This overview will provide instructions for registering on Opendock.com and how to schedule an appointment.
We recommend all load tenders include a note to “schedule appointments at Opendock.com” when origin or destination facilities are using Opendock.
Opendock also offers and online chat support tool for all carriers if they have questions during the scheduling process. This allows us to help carriers immediately and without needing to reach out to any of our facilities directly.
