Opendock dock scheduling software achieved a significant milestone today, surpassing 30,000 registered users. The number of users and activity on the platform has seen considerable growth since its inception less than two years ago.
“Opendock is clearly being quickly adopted in the market,” noted Opendock CEO, Bob La Loggia. “It has been a bit of a whirlwind since we launched the system.”
Most of the warehouses switching to Opendock previously used manual processes for dock scheduling. These methods included Excel or Google spreadsheets, whiteboards, appointment books, and Google or Outlook calendars.
It’s a major operational change to move from a manual process to allowing carriers and brokers to book their own dock appointment times. However, for the thousands of warehouses that have implemented Opendock, the results have been significant.
They’ve seen drastic decreases in the number of daily emails and calls, with some experiencing a drop of over 50%. This is important because it allows their office staff to focus on other critical areas of the business, including providing a higher level of service.
Because they have clear visibility into what trucks are arriving and when, warehouses have also reported a leap in their ability to more effectively plan for and prioritize loads. This also applies to staffing. Appropriately staffing to the needs of the warehouse is an ongoing challenge for warehouse managers. Opendock helps solve that problem through this insight into the day’s activity.
As more and more users have begun using the platform, it has created something of a network effect. By definition, a network effect occurs when the value of something increases as more people use it. In the case of Opendock, as more warehouses come aboard, and as more carriers and brokers use the system, it gains in value. For the carriers and brokers, it allows them to book, change, and cancel more of their appointments through a single platform. This saves countless hours for them. For warehouses, if their carriers are already Opendock users, it reduces confusion and eliminates errors associated with carriers learning how to schedule loads. It also allows warehouses to standardize their dock scheduling process across their entire organization.
La Loggia added, “Much of the growth we’ve experienced is via word-of-mouth. Carriers are telling warehouses about us, and supply chain executives are sharing Opendock as a best practice with other supply chain leaders. It’s just more validation that Opendock is fulfilling an important need in the supply chain.”